Not an emergency — but it can't wait either?
No cooling in extreme heat, no heat during a freeze, or a system that just quit — these feel urgent, and we take them seriously. The fastest way to reach us is by phone. We'll help you decide what to do next.
What to do first, by situation.
Gas smell or CO alarm
Leave the home immediately. Don't flip switches or use a phone inside. Call 911 from outside, then call us once you're safe.
No cooling in extreme heat
Move to the coolest room, use fans, and check on anyone heat-sensitive. Call us right away — and call 911 if someone shows signs of heat illness.
No heat during a freeze
Layer up and keep cabinets open under sinks to protect pipes. Call us promptly — and use safe supplemental heat only (never an oven or grill indoors).
Water near the indoor unit
A clogged drain line can overflow and damage your home. Turn off the system to stop the flow, mop up what you can, and call.
We can help over the phone, too
Sometimes the right next step is a quick check you can do yourself. When you call, we may walk you through a few of these first:
- Confirm the thermostat is set and powered.
- Check and, if dirty, replace the air filter.
- Check the breaker for the indoor and outdoor units.
- Make sure nothing is blocking the outdoor unit.
- Note any sounds, smells, or error codes on the thermostat.
What to expect: A call starts a request — it doesn't dispatch a technician instantly. For true emergencies, call 911 — we're here for the urgent HVAC questions that follow.